30-Day Return Requests

You may contact us to request an eligible return within 30 days after receiving your order.

To start a return request, contact service@poirtry.com with your order number, the product involved and the reason for your request.

Return Eligibility

Unless otherwise required by applicable law, eligible merchandise should generally be:

• Requested for return within 30 days after delivery.
• In substantially the same condition as received.
• Returned with included accessories, components and packaging where applicable.
• Accompanied by sufficient proof of purchase.

Non-Returnable Items

Certain products may not qualify for discretionary return where permitted by law, including products that have been materially damaged through misuse, unauthorized modification, improper handling or circumstances unrelated to a product defect.

This does not limit mandatory consumer rights that cannot lawfully be excluded.

Damaged, Defective or Incorrect Items

If a product arrives damaged, materially defective, incomplete or incorrect, please contact us promptly with your order number and relevant photographs or videos where reasonably appropriate.

Return Authorization

Please contact us before sending merchandise back. After an eligible return request is reviewed, customer support will provide the applicable return instructions and return destination.

Do not automatically send merchandise to our registered business address unless customer support specifically instructs you to do so.

Return Shipping

Responsibility for return shipping depends on the reason for the return and applicable law. Applicable instructions and shipping responsibility will be communicated during the return process.

Refunds

Once an eligible returned item has been received and reviewed, we will notify you of the refund status. Approved refunds are generally issued to the original payment method unless applicable law requires otherwise.

Banks and payment providers may require additional processing time after a refund has been issued.

Cancellations

Contact us as soon as possible if you wish to cancel an order. We will attempt to assist before fulfillment begins, but cancellation cannot be guaranteed once processing or shipment has started.

Last Updated: October 7, 2026