Get in Touch

Contact Poirtry™ for assistance with product information, an existing order, payment, delivery, tracking, returns, refunds or other store-related questions.

Questions About an Order

When contacting us about an existing order, please include your order number and the email address used during checkout. This helps our support team locate and review your purchase more efficiently.

Product Questions

If you need additional product information, please include the product name and the specific details you would like to confirm, such as dimensions, materials, features, included components or intended use.

Problems With an Order

If an item arrives damaged, defective, incomplete, incorrect or materially different from the item ordered, please contact us promptly. Include your order number, a description of the issue and relevant photographs or videos where reasonably appropriate.

Business Information

Before Returning an Item

Please contact customer support before shipping merchandise back. Do not automatically send returns to our registered business address. Once an eligible return request has been reviewed, customer support will provide the appropriate return instructions and return destination.

Last Updated: October 7, 2026